About Paragron
Technology expertise. Global execution.
Paragron is an international IT services partner. We provide 24/7 multilingual support and onsite assistance in 190+ countries, with a focus on end-user computing, networking and infrastructure.
Our story
Built to deliver IT services across borders.
Paragron began with a vision to provide world-class IT services to businesses across industries. Over more than eight years it has grown into a global operation, with field technicians servicing 190+ countries and a network of over 2,000 vetted engineers.
That growth has come from adapting to the technologies and needs of our clients, and from a culture of teamwork that keeps service delivery consistent from one country to the next. Today, organisations rely on Paragron for the onsite and managed support that keeps their users, networks and data centers running.
Our mission
Minimising downtime and maximising performance with dependable, managed IT services, 24/7/365, in the UK and around the globe.
Managed IT and infrastructure expertise
End-user computing, networks, enterprise Wi-Fi, data centers and operating systems, supported remotely and on site.
International service delivery
One delivery model across the Americas, EMEA and APAC, with local technicians who know the market.
Technical resource coordination
Sourcing, scheduling and managing skilled IT professionals through a single vendor relationship.
Operational reliability
Clear scope before work starts, live status while it happens, and reporting when it is complete.
Partner relationships
Many of our clients are IT providers themselves.
MSPs, system integrators and technology vendors use Paragron to deliver onsite work for their own customers. We work under their process, often white-labelled, and report into their service desk so their customers see one seamless service.
Become a Delivery PartnerEngagement models
Flexible ways to work with us.
Engagements are shaped around the work, from a single visit to a dedicated team.
On-demand dispatch
An engineer for a single ticket, incident or install.
Recurring scheduled visits
Regular site days for maintenance and user support.
Dedicated onsite professionals
Engineers placed with your team for the long term.
Backfill staff
Cover for leave, vacancies and peaks in demand.
Project-based delivery
Managed resources for rollouts, deployments and migrations.
Our core values
How we work with clients, partners and each other.
We prioritise integrity, innovation and collaboration in everything we do, and a commitment to professional service delivery.
- Trust
- We build long-term relationships through transparency, reliability and consistent delivery, so clients and partners can depend on us with confidence.
- Integrity
- We are clear about what we will deliver and we hold ourselves to it, from the first scope discussion to the final report.
- Open communication
- We encourage clear, honest and respectful communication across teams and with clients, for stronger partnerships and better problem-solving.
- Empowerment
- We support our people, partners and clients to grow, innovate and take ownership of delivering impactful solutions.
Work with a partner that delivers.
Tell us where you need support and what needs doing. We will show you how Paragron can deliver it.