Services
Infrastructure support, wherever your sites are.
Six service areas, one delivery model. Choose the support you need, from 24/7 multilingual service desk coverage to engineers on site in 190+ countries.
Managed IT Services
Your users and sites need support at hours and in languages your own team cannot cover. Paragron extends your operation with 24/7 multilingual support and engineers who can be on site when a remote fix is not enough.
Capabilities
- End-user computing and desktop support
- Network support
- Enterprise Wi-Fi support
- Data center support
- Operating system installation, updates and troubleshooting
- 24/7 multilingual support
- Break-fix and emergency onsite support
- Service delivery management
Global Field Engineering
A ticket in another country should not mean flying an engineer in. Paragron coordinates vetted local technicians across 190+ countries, so the work is done on site, to your scope, and reported back to you.
Capabilities
- Onsite engineer dispatch
- Smart hands for remote teams
- Hardware installation and replacement
- Incident resolution at the site
- Recurring scheduled visits
- White-labelled dispatch for MSPs and IT providers
Data Center Services
Data center work is precise and often urgent. Paragron provides engineers for rack and stack, hardware installation, infrastructure migration and emergency support, so your environment stays documented and running.
Capabilities
- Data center engineering and maintenance
- Rack and stack
- Server and hardware installation
- Infrastructure migration support
- Troubleshooting and emergency support
- Structured data cabling and patching
Network & Infrastructure
Branch sites, stores and warehouses depend on networks that someone has to install and fix in person. Paragron engineers handle switching, Wi-Fi, cabling and customer premises equipment wherever your sites are.
Capabilities
- Network switching installation and configuration
- Network troubleshooting
- Enterprise Wi-Fi deployment and optimisation
- Wi-Fi surveys
- Data cabling and connectivity
- CPE and SD-WAN installation for telecom providers
- CCTV and access control
IT Project Delivery
Multi-site and multi-country projects fail on coordination. Paragron project management aligns resources, schedules and site readiness, then delivers deployments of end-user computing, networks and AV to an agreed plan.
Capabilities
- Global IT project management
- Multi-site IT deployments and rollouts
- End-user computing deployments
- Audio visual and conferencing installation
- POS, digital signage and kiosk support for retail
- Resource readiness and onsite coordination
Technical Staffing
Hiring and managing contractors in every country is slow and costly. Paragron Global IT Staffing gives you one vendor to source, manage and maintain skilled IT professionals, for weeks or for years.
Capabilities
- Dedicated onsite IT professionals
- Backfill IT staff for leave and vacancies
- Project-based and temporary resources
- Desktop, network and data center engineers
- Single-vendor sourcing and management
Additional services
Around the core delivery.
Supporting services that keep projects on schedule and environments well run.
IT procurement
Sourcing and delivery of IT hardware and software tailored to your project, coordinated to site schedules.
IT solutions and consultancy
Guidance on infrastructure, network, software and database management from experienced engineers.
Audio visual and conferencing
Meeting room and conferencing equipment installed, configured and supported.
Industries
Where our engineers work.
The environments we support most often, and the equipment we handle in each.
- IT service providers and MSPs
- White-labelled dispatch services
- Retail and QSR
- POS, signage, network, cameras, kiosks
- Telecom and connectivity
- CPE, SD-WAN
- Manufacturing and logistics
- Edge devices, network, scanners, Wi-Fi
- Data center and enterprise
- Rack and stack, infrastructure migration, emergency support
Working with Paragron
What each team gets from us.
Procurement teams
One vendor for sourcing and managing IT professionals across countries, with scope agreed up front.
MSP partners
White-labelled dispatch that follows your process and reports to your service desk.
IT operations managers
24/7 multilingual support and onsite engineers for sites your team cannot reach.
Project delivery leads
Coordinated resources, site readiness and progress reporting across every location.
Need engineers somewhere new?
Share the sites, the scope and the timeline. We will come back with a delivery plan and the resources to carry it out.